RETURNS POLICY
Commitment to Quality
We are dedicated to delivering high-quality prints and strive for excellence in every product we produce for our valued customers. If you are dissatisfied with your purchase, please review the instructions below to initiate a return.
Return Policy
- Faulty, damaged, or items with faulty print can be returned for a replacement or refund.
- Returns are accepted within 14 days of purchase receipt.
- Returned items must be in their original condition and packaging.
- Noticeable wear on items renders them ineligible for exchange or refund.
- BYO or supplied garments are not eligible for refund.
- Supplying garments to hrdkawstrength is done at your own risk.
- All returns must comply with the company's Terms & Conditions.
What Cannot Be Returned
- Refunds or exchanges are not provided for:
- Change of mind
- Errors in approved proofs
- Non-'print ready' artwork
- Shipping delays
- Supplier stock delays - Incorrect garment size selections are not eligible for a refund or replacement.
- Sizing measurements may vary by +/- 2.5cm; deviations outside of this tolerance are considered faulty.
- Print dimensions and placement are accurate within +/- 2-3cm; exceeding this allowance is deemed faulty.
- Colours may print differently than what is on screen; specific colours require Pantone colour codes supplied on order.
- Payment for an order indicates acceptance of the proof; the customer is responsible for ensuring artwork, quantity, and shipping address are correct.
- Returns cannot be accepted for third-party courier mistakes after order dispatch to the customer's address.
- The carrier delivering your item is not hrdkawstrength and may be an independent contractor that has their own processes & procedures. They are not required to notify you before delivery.
- hrdkawstrength accepts no responsibility for missing / lost goods where the recipient has an Authority to Leave (ATL) agreement and the goods are shown to have been delivered.
Shipping Charges for Returns
- The individual returning the product to hrdkawstrength is responsible for covering all shipping fees associated with the return.
- We do not provide reimbursement for shipping charges.
- Refunds will be issued to the initial payment method, excluding any delivery fees.
To Return Your Item
- Email hrdkawstrength requesting a RMA (Return Merchandise Authorization) and provide:
- Your name
- Order number
- Date of purchase
- What garment(s) you would like to return
- A short description of the manufacturing and/or print error
- Photograph of garment
- Our team will review your RMA request and contact you to discuss available options.
- Important Notes:
- All garment(s) must be returned to hrdkawstrength to receive a replacement or refund.
- It is the customer's responsibility to return garment(s) within two (2) weeks of hrdkawstrength issuing/approving the RMA request.
- hrdkawstrength will require up to 5 working days to process your claim.
